Description
COURSE OVERVIEW
Learn about how to get started with your own Bed and Breakfast or guesthouse. A Bed and Breakfast is generally a private house offering accomodation and breakfast in a package deal. This course is relevant to any form of house or home type accommodation provided primarily for tourists.
In this course you’ll study the practical side of management, customer services, set up and more. This course is an excellent starting point for people new to hospitality, or for extending into running your own business.
COURSE FEATURES
Fast track your career potential and knowledge in the field of hospitality and do so, at your own pace.
Interact with and learn from senior professionals in the hospitality industry who have helped develop the course, meaning you’ll have the inside secrets on how to become a pro.
With our training and certification, set yourself apart from other candidates when applying for roles or display within your own business to provide clients confidence in your abilities.
Accredited through the International Approval and Registration Centre (IARC), be certain of learning skills directly relevant to job outcomes within the hospitality field.
SUBJECTS
- The Basic Principles of Management
- The four main steps in management
- Understanding policies
- Marketing
- Advertising
Facilities and decor
- The general layout
- The dining area
- The food production area
- Parking
- Telephones
- Cleaning
Customer service
- Personnel and service
- General customer service
- Staff recruitment, training and induction
- Orders and instruction
- Procedures for dealing with orders not carried out correctly
- Bedroom service
Equipment
- Principles of design
- Safety risk analysis
- Safety audit
- Using audit forms and checklists
- Signs for communication danger
- Toilet and bathrooms facilities
- Materials control
- Maintenance control
Supplying meals
- Breakfast timings
- What to serve – continental or full cooked breakfast
- Presentation
- Dealing with special requirements
- Serving other meals and snacks
- Dealing with customer complains
Food purchasing
- Effective purchasing
- Planning ahead
- The role of the purchaser
- Select your supplier or use your own goods
- Effective bulk buying
- Know about following regulations (know the legalities and alcohol licensing)
Records and financial management
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- Management of guesthouse records
- Reservations procedures
- Cancellation procedure
- The control of accounts
- Methods of payment
- Safe deposits
- Liabilities
- Productivity
- Financial records management
- Insurance
- Taxation
- Financial control
JOB OUTCOMES
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- Hospitality Management
- Customer Service
- Meal Supplying
- Meal Purchasing
- Accommodation Management
